Insuranceciooutlook

Vantage Agora: Creating Operational Excellence by Increasing Organizational Efficiency

CIO VendorSudhir Achar, Co-Founder & CEO
In recent times, data deluge, especially in the insurance industry, has been a double-edged sword. On one hand, information makes a business successful, and on the other hand, the management of such data keeps CIOs up at night. Insurance companies employ a range of systems that collect and analyze data to make important business decisions, and these data sets rarely come from one source and are never stored in a single location. Gathering such data from myriad systems such as policy management and claims and rating systems can prove to be a hindrance to workplace productivity and time management.

For instance, a logistics company qualification process for more than 4,000 independent contractors (IC), from onboarding to the issuance of insurance policies, comprised of paperwork and manual processing. Additionally, the process resulted in duplicate data entry which took a huge toll on the company’s time and cost management.

To tame the crisis at hand, they approached Vantage Agora—a global services and technology company that had the vision to help businesses attain Operational Excellence—who proved to be the trusted partners the enterprise needed. Vantage Agora’s industry-leading Business Operating System (BOS), OX Zion was used to automate the entire process, reducing the time of the complete integration process, helping ICs to purchase their own insurance and eliminating the time-harrowing and costly process of manual and paper-based systems. “We love challenges! Our main goal is to align our solutions to bring Operational Excellence to our clients, and be their partner rather than a vendor,” says Sudhir Achar, CEO, and Co-Founder of Vantage Agora.

Businesses are looking for access to real-time data to make informed decisions that give them an edge over other players in the market. Achar understands how competitive the broker management landscape is, and that customer retention is a slippery slope. To that end, Vantage Agora provides remote staffing and software solutions across the globe, helping clients attain visibility and control of their operations.

Insurance agencies have their own management systems in place.
Without an interoperable platform, the organization has to contend with disparate data-sets that are incompatible with an organization’s operational environment. Additionally, there is a rising demand for an operating system that can singlehandedly run an entire company. These were the main drivers that spurred the creation of Vantage Agora’s BOS, OX Zion. Rather than replacing an organization’s systems, OX Zion integrates with other systems to bring all operations together on a single platform, providing better visibility, control, and operational intelligence. The insurance-specific BOS helps companies with risk-analysis of accounts by providing a 360-degree view of what is happening with underwriters and claims, and prioritizing and maximizing carrier incentives. This data-driven approach helps to analyze a brokers’ success and achievements, focus on specific marketing areas, and most importantly, improve customer retention. OX Zion is an insurance network consolidator that provides easy ways to benchmark and summarize data, and identify and share best practices within organizations. It is a flexible model that is built to adapt to existing workflows.

Our main goal is to align our solutions to bring Operational Excellence to our clients, and be their partner rather than a vendor

Vantage Agora puts real emphasis on data security with ISO-9001 and ISO- 27001 certifications that help maintain the integrity and confidentiality of client data. OX Zion, recognized by research and advisory firm, Gartner as an industry-leading solution, has placed Vantage Agora ahead of its competitors. The company also focuses on other technological evolutions, such as automated scripts and machine learning to provide companies with predictive analytics in real time to make effortless informed decisions. Through its intuitive and interactive dashboards and reports, the OX Zion system gives a holistic view of real-time data that is needed to make the right decision at the right time.

With an ever-growing appetite for excellence, the Vantage Agora team wants to expand their company’s footprint in the European and American markets. They aspire to be a one-of-a-kind BOS solution provider to eliminate the clutter around multiple single-point solution systems in organizations. To top it off, they have begun integrating their Robotic Process Automation (RPA) solutions, which can eliminate human touch, facilitating no or low-touch systems. OX Zion, when combined with RPA will enable simple importing and exporting of data to and from other systems, providing analytics and visualization. While extracting data, if it reaches a specified threshold, a task is automatically created in OX Zion, and an alert message is sent to all respective parties. This is clearly a sign toward better organizational efficiency, reduced errors, and a huge leap in addressing the skill gap in the market.